Refund policy
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a Store Credit or Exchange.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a Store Credit or Exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Only FULL priced items may be refunded for a STORE CREDIT , unfortunately FINAL SALE ITEMS, SALE ITEMS & DISCOUNTED ITEMS cannot be refunded or exchanged for a STORE CREDIT.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your Return.
If you are approved, then your Return will be processed.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your Return.
If you are approved, then your Return will be processed.
SALE ITEMSÂ (if applicable)
Only FULL priced items may be refunded for a STORE CREDIT , unfortunately FINAL SALE ITEMS, SALE ITEMS & DISCOUNTED ITEMS cannot be refunded or exchanged for a STORE CREDIT.
Exchanges (if applicable)
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, send us an email at shop@matiroseboutique.com.au and send your item to:
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, send us an email at shop@matiroseboutique.com.au and send your item to:
Mati Rose Boutique,
P.O. Box 3158,
Emerald QLD 4720, Australia.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, youâll receive a STORE CREDIT in the form of a Gift Card for the value of your return. Once the returned item is received, a Gift Card will be mailed to you.
If the item was marked as a gift when purchased and shipped directly to you, youâll receive a STORE CREDIT in the form of a Gift Card for the value of your return. Once the returned item is received, a Gift Card will be mailed to you.
If the item wasnât marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a STORE CREDIT in the form of a Gift Card to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Mati Rose Boutique, P.O. Box 3158,, Emerald QLD 4720, Australia
To return your product, you should mail your product to: Mati Rose Boutique, P.O. Box 3158,, Emerald QLD 4720, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We donât guarantee that we will receive your returned item.